Wednesday, February 2, 2011

Spotlight Job with Sedgwick CMS

Service Center Assistant w/Sedgwick CMS  Full Time

Special Notes: To find job description, under area of interest select “Customer Service”, then select appropriate job.  This job is discussed under success stories, see tab above.  There are multiple openings and to the best of my knowledge this job is not location specific.

Service Center Assistant
City: Dublin
State/Province: Ohio
Position Type: Full Time
Service Center Assistant

Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.


Assigns new claims to the appropriate claims handler.

Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Participates in and maintains a quality service culture within the Customer Service Team.

Supports the total performance management and Contact Center Quality initiatives.


Education & Licensing
High school diploma or GED required.

One (1) year of clerical or customer service experience required.

Skills & Knowledge

Excellent oral and written communication

PC literate, including Microsoft Office products

Good customer service skills

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a Drug-Free Workplace

Additional Information: SHIFT: Start time between 12:00 pm and 1:00 pm CST (start time is assigned by-weekly and is subject to change based on company need).

Required for candidate to be available to work 4 weekdays and 1 weekend day per week.

TRAINING: 2 week remote and/or on location training (determined by company). Training will take place in between the hours of 9:00 am and 6:00 pm CST - Monday thru Friday (subject to change).

NOTE: These positions will be Work-At-Home Opportunities for qualified candidates. Sedgwick CMS to provide payment for internet connectivity and dedicated phone line. Service Center Assistant to be responsible for maintaining reliable connectivity at their home. Must have dedicated work space for quiet work at home environment.

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