Showing posts with label Spot Light Jobs. Show all posts
Showing posts with label Spot Light Jobs. Show all posts

Friday, July 8, 2011

Spotlight Company -- Support.com will hire 100's of technical support agents!



Support.com, Inc. (NASDAQ: SPRT) is hiring hundreds of technical support agents in the coming weeks who work from home and provide remote technology services to consumers and small businesses directly via our www.support.com portal and through channel partners which include major retailers, cable providers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology, including PCs, Macs, tablets, smartphones and other mobile devices running Windows, Mac OS, iOS, and Android operating systems.

Support.com® Personal Technology Experts® provide an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. As a Personal Technology Expert for a public company, you will be responsible for assisting consumers with their PCs and a wide range of devices including printers, routers, home networks, digital cameras, MP3 players and more. Support.com has been growing rapidly each year and expects to continue to expand while defining a new category of technology-enabled services.

Benefits:
• $13.50 per hour
• Overtime and Shift Premiums available
• 100% Work from Home
• Medical, Dental and Vision benefits
• 401K plan
• Paid Time Off and floating holidays
• 2 Week Paid Best-in-Class Training
• Promotional Opportunities
• Employee Stock Purchase Plan

Core Responsibilities:
• Perform remote analysis on customer computers and make product or service recommendations
• Supply best-in-class support to direct consumers on all technology support needs
• Use Support.com's world-class proprietary tools to troubleshoot and solve customer technology problems
• Maintain a high level of customer satisfaction with focus on first call resolution
• Identification and removal of Malware and Viruses

Additional Tasks:
• Answer calls and greet customer or partner sales representatives
• Review tickets in customer service tracking application
• Determine scope of issue
• Confirm customer agreement to pricing and conditions of service
• Manage credit card processing
• Handle requests for refunds per company policy
• Follow through on warranty requests or open issues
• Encourage completion of customer surveys
• Close incidents within recommended service times
• Properly document all support calls
• Adhere to quality standards set by company
• Provide feedback on tool, process, and business improvements
• Represent the company in a professional and ethical manner

Required Skills:
• Excellent written and oral communication skills; second language a plus
• Can communicate technical concepts clearly to customer's level of understanding
• Excellent customer interaction skills
• Excellent organizational and multitasking skills
• Ability to resolve problems creatively
• Review standard operating procedures and provide feedback and ideas
• Ability to type 30 to 40 words per minute

Qualifications:
• Minimum 1-2 years of related experience, including roles in customer service
• Hardware and software technical support experience
• Troubleshooting Windows 7, Vista and XP operating systems on the registry level
• Home networking including switches, routers, printers and wireless
• Networking technologies including TCP/IP, DNS and Firewalls
• Internet connectivity using cable, DSL, satellite and dial-up
• Consumer and business peripherals including printers, scanners, faxes, MP3 players, digital cameras, mobile phones and PDAs
• Internet and malware security
• Courses in technology-related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.

Equipment Requirements:
• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution
• Minimum OS of Windows XP SP3, .net4 with security patches applied
• Dual monitors: 17" screen or greater recommended
• Broadband connection (1.5MB down /512 kbps up)
• Anti-virus Software

Support.com is an Equal Opportunity Employer

Please apply TODAY! Click
here to apply. Emailed Resumes will NOT be accepted!

http://atlanta.craigslist.org/atl/tch/2449518598.html  or  http://www.support.com/about/careers/openings?nl=1&jvi=olzLVfwk,Job&jvs=www.support.com

Spotlight Company -- GetSocialize

Get Socialized, San Francisco, CA (flexible work from home policy) 
Hi, we’re Socialize (you might also know us from our AppMakr brand).
We are 16 people and growing, with immediate openings for the following positions (click below to apply):
What’s it like to work at Socialize? We could tell you but you probably wouldn’t believe us, so we’ll show you.


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Thursday, July 7, 2011

Spotlight Job with Amazon

 Customer Service Manager (Virtual - Work From Home)


Qualified candidates must have their permanent residency in one of these states: Delaware, Kansas, Kentucky, New Hampshire, New York, North Dakota, Oregon, Washington (state) or West Virginia. This position offers the opportunity to work from home in any of these states, with a home base at our Seattle, WA headquarters.

http://www.amazon.com/Search-Jobs-Careers/b/ref=amb_link_6001432_2/182-6061024-3569621?ie=UTF8&node=239362011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=center-2&pf_rd_r=1JE8CTZ43E87YHBV5DCM&pf_rd_t=101&pf_rd_p=434481001&pf_rd_i=203348011

This position will support Virtual Customer Service, a new "site" within CS Operations that will employ customer-obsessed Amazonians in multiple states across the U.S. The Customer Service Manager will play a key role in starting up and maintaining this new site and will report to an Operations Manager within US Virtual Customer Service. This is a fantastic opportunity for a motivated, self-directed individual to gain valuable national and "start-up" experience - and have fun doing it! The successful candidate will demonstrate the ability to influence, educate, and drive results in an ambiguous environment in which people may rarely - or never - meet face-to-face.

If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed customer service associates and team leads, all while analyzing systematic issues and implementing solutions to challenging problems, we have the career you’re looking for!

A Customer Service Manager (CS Manager) sets the vision, direction, and culture of their virtual teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions; all in a virtual work setting. Overall responsibilities include:

People Management:

• Leading and developing a team of 20-25 associates; responsible for the overall direction, coordination and evaluation of the team.

• Identifying and eliminating barriers to accuracy, productivity, and quality.

• Carrying out supervisory responsibilities in accordance with Amazon.com’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.

• Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

Project Management:

• Solving complex customer service issues and proactively heading off negative service trends.

• Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.

• Development, analysis and improvement of new strategies and procedures. The CS Manager will have the ability to develop, plan, and implement short- and long-range goals.

• Developing and achieving performance goals and objectives in order to achieve customer promise expectations

Interested? We want to hear from you! Please indicate in your resume how you meet the basic and preferred qualifications listed below:

Basic Qualifications

• Bachelor's degree

• 2+ years people management experience

• Project Management experience

• Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)

Preferred Qualifications

• MBA or similar strongly preferred

• Knowledge of Six Sigma/Lean Processes

• Strong communication and leadership skills

• Ability to be flexible in shift assignments and work areas

• Able to work in an ambiguous, ‘internet-speed’ environment

• Absolute passion for ensuring a great customer experience with every contact

• Exceptional skills in data manipulation and analysis

• Ability and desire to relocate to take advantage of future growth opportunities

• Prior experience with managing hourly and salaried employees in a virtual environment

Amazon offers including comprehensive health care, 401(k), restricted stock units, amazing growth potential, and a challenging and exciting work environment. Every day is about working hard, having fun, and making history – come join us!


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Monday, June 6, 2011

Spotlight Job w/ADP - Part Time Teledata Representative

Teledata Representative w/ADP
https://www.adpcorp.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=35499&CurrentPage=4&sid=231

SBSS35499
Job Title: Teledata Representative
Country: United States
State: Texas
City: El Paso
Employment Status: Part Time

Division: SBS-Small Business Services

Job Responsibilities:

(Description) Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace. Over 80% of the FORTUNE 500 companies and over 90% of the FORTUNE 100 companies use at least one of ADP’s services. ADP serves more than 560,000 organizations in over 60 countries, including nearly 400,000 small business clients and about approximately 26,000 vehicle dealerships. http://www.adp.com/

Receives payroll data from clients via fax or phone

Corrects any warnings/terminal errors in the payroll

Responds to basic client inquiries on the telephone

QualificationsRequired

(Experience, Skills, Academic): High School Diploma

One to two years of related experience

Bilingual Spanish a plus

Prior 10-key and/or Data Entry experience preferred

Payroll knowledge is helpful

Proven skills in telephone use and basic math

Good organizational skills with focus on detail and accuracy

Ability to work in a team environment

Ability to work in a high volume fast paced environment

Ability to meet training, quality and performance requirements

Position requires associate to work from home. Must be able to work Monday through Thursday from 1:00 to 5:00 PM for a total of 16 hours per week.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: High School
Job Category: Client Service
Area of Interest: General Client Services

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Thursday, April 28, 2011

Spotlight Job w/Teach for America -- Support Staff

Teach for America Support Staff -- plans to hire over 100 members (location anywhere in US)
https://teachforamerica.taleo.net/careersection/01/jobdetail.ftl?&job=11193

Support Staff Positions (Flexible Location)
Primary Location : Flexible (anywhere in the U.S.)

Team: Support Roles

Description
Position Summary

Teach For America has more than 100 support team members working behind the scenes to maintain the operations of 12 national teams and offices in our 39 placement regions. These staff members play a critical role in the success and growth of our organization by managing the logistical, operational and communication details for our teams. As a support staff member, your responsibilities will primarily focus on supporting a team or senior leaders' administrative needs and setting up systems to keep your team running effectively and efficiently.

Additionally, support staff roles present the opportunity to:

• Enhance organizational systems and project planning ability

• Work in a fast-paced, results-oriented environment

• Assist with projects led by team leaders

• Build critical thinking and problem solving skills

• Develop strong relationship building and communication skills

Our most successful support team members often move forward to other exciting opportunities on staff at Teach For America

About Teach For America

Teach For America is the national corps of top recent college graduates who commit to teach for at least two years in urban and rural public schools and become lifelong leaders in the effort to expand educational opportunity. Our mission is to build the movement to eliminate educational inequity by enlisting the nation's most promising future leaders in the effort.

At the start of the 2010-2011 school year, more than 8,200 first- and second-year Teach For America corps members began teaching in 39 regions across the United States. Since 1990, Teach For America corps members have reached more than three million students. More than 20,000 Teach For America alumni are working in education and many other fields, where they continue to advocate for students and families in low-income communities. While only one in six corps members was interested in the teaching profession before joining Teach For America, nearly two-thirds of its alumni remain in the field of education.

Teach For America's culture and work is grounded in and guided by a deep commitment to pursuing true transformational change for students growing up in low-income communities. It is a leadership development organization - committed to fostering staff members, corps members and alumni who establish a clear and bold vision for the future, set measurable and ambitious goals, work purposefully and strategically to achieve that vision, always operate with a deep sense of possibility and with perseverance, and define broadly what is within its control to solve. It is an organization committed to its people, to diversity and inclusion, and to operating with respect and humility toward the other important people and organizations working to advance the cause of educational excellence for all children.

Teach For America is a high-growth, outcomes-oriented organization, with a $220 million budget and over 1,500 staff. In 2011, it was named a Fortune 100 Best Company to Work For. The organization operates in an entrepreneurial environment, maintains focus on quantitative measures, and is committed to continuous improvement.

Responsibilities

Support staff members often assist senior leaders and entire teams with their day-to-day administrative work, and therefore need to manage a number of details. Strong performers in these roles are organized, have excellent communication and customer service skills and enjoy completing behind the scenes tasks efficiently, reliably and accurately. Specific job tasks vary slightly depending on individual positions but overall themes and responsibilities are highlighted below.


Day to day activities:

• Managing team calendars and scheduling travel
• Data entry and tracking
• Serving as the main point of contact for email inquires and requests
• Program or event planning/support
• Managing the logistics for team conferences or events
• Creating and maintaining organization systems to increase team productivity and effectiveness
• Acting as a liaison to building management, vendors, and Teach For America's national support teams, such as technology, marketing, administration and finance

Long term projects:
• Tracking and processing budgets, reimbursements, payment requests and funding allocations
• Preparing data spreadsheets, reports and team communications
• Conducting research
• Managing and contributing to special projects and new initiatives

Qualifications

Candidate Profile and Experience Prerequisites

A competitive candidate for staff positions at Teach For America will be committed to excellence in their work, operate with a positive attitude, and be driven by our mission of closing the achievement gap for children growing up in low-income communities.

Additionally, for our support staff, we look for individuals who thrive in roles where they are managing logistics, consistently performing routine procedures and maintaining office systems. Individuals in these roles must be strong self-starters and able to execute at a high level independently in order to make the work load of the broader team more manageable. Applicants should also have a passion for our mission and demonstrate respect and humility for everyone involved in this work as well as the communities we serve. Learn about our core values and mission.

Ideal candidates:

• Enjoy organizing, plan well, meet deadlines and work efficiently
• Thrive in behind-the-scenes roles
• Approach projects with a strong sense of possibility and eagerness
• Possess exceptional organization skills and attention to detail
• Communicate well and receive feedback with enthusiasm
• Take personal responsibility for their work and professional growth
• Have awareness of the urgency and importance of the work our organization does and respect for the communities we serve.
• Can use MS Outlook, Word, Excel and Power Point
*Previous support experience preferred but not required

Application Requirements and Process

Teach For America plans to hire more than 100 support staff members this year to work in a variety of roles throughout the organization and across the country.
Interested candidates must first complete the support staff application linked at the end of this application. Our Human Assets team will review applications on a rolling basis. Individuals moving forward in our hiring process will receive more information about specific positions and next steps in the interview process via email.

Required application materials
• Resume
• Application questions

• NO COVER LETTER REQUIRED
Benefits and Salary


Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included.

Anti-Discrimination Policy and Commitment to Diversity

Teach For America seeks individuals of all ethnic and racial backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.
Apply Now
Please submit your resume with your application. Apply now at https://teachforamerica.taleo.net/careersection/01/jobdetail.ftl?&job=11193

***Daily job listings can be found below***

Friday, March 4, 2011

Spot Light Job with The League of Young Voters

This is a great opportunity for young minded person to user their social media, graphic design and blogging skills to make a difference.

Communications Associate w/the League of Young Voters FT
Salary: $30,000
http://www.idealist.org/view/job/BXJ5cbJ3hKMD

Note: Telecommuting is possible for the perfect candidate. Applicants outside of the NY area are encouraged.

About This Job

The Systems and Communications Associate will work directly with Sam Patton, the League's Associate Director and manager of our organizations' data, online advocacy, and web design. 2010 was a year of serious growth for the League's online programming and 2011 will be another breakthrough year in terms of our design, targeting and reach.

If you're hired for this position, you will be an integral part of our online growth, with all of the associated responsibility.

Preference will be given to applicants displaying the following traits...

Strong Focus and Ability to Prioritize: web work often involves several distinct but related action items, and you'll need to be able to manage your time and contribute significantly to our online workflow.

Flexibility and Patience: working as part of a national nonprofit organization with many young employees and a turnover rate determined by the electoral cycle, the League's Online team has to adjust its terminology and tactics based on each user's computer familiarity and needs. Nonprofit work throws a lot of monkey-wrenches one's way; taking a longview is critical.

And Abilities:

Experience with .css web design.

Familiarity with WordPress CMS.

Basic knowledge of Photoshop image manipulation - resizing, layering, cropping, text effects.

Online Advocacy - experience creating petitions and legislative actions with Democracy In Action, Blue State Digital, or similar platforms.

Database Management - understanding of data best practices, familiarity with importing/exporting across systems.

Blog Writing - tone, personality, topics.

Social Networking - Twitter and Facebook, starting and sustaining conversations.

A Typical Week @ The League:

Blog Entry Writing, Moderation (tags, categories, image formatting) and Promotion on our social networks.

Email Blast Moderation - editing and formatting, link checking, querying, compatibility testing.

Database cleanup - merging spreadsheets, importing and exporting from our online CRM software.

Graphic Design: Email Action popouts, FB profile pictures, image resizing, text effects, basic photoshop layer-based work.

Website Building: domain registration, wordpress themes and installs, .css styling.

Sounds exciting? Sounds like you? Apply to online-jobs@youngvoter.org

About the League

"The League" is a general name for a family of organizations encompassing a 501(c)(3) non-profit, the League of Young Voters Education Fund; a 501(c)(4), The League of Young Voters; and LYV PAC, our Political Action Committee.

Our primary websites:
c3: youngvoter.org and 99problems.org

c4: theleague.com

PAC: theballot.org

The League is 8 years old and into its fourth generation of leadership. We operate on two related but distinct levels: 1.) as a national leadership team engaging with federal issues, political and nonpartisan alliances and top level field and communications planning; and 2.) our local affiliates, community based teams who engage in long term leadership development, issue campaigns and GOTV work. The National team provides leadership and best practices to the local affiliates, who operate with a degree of autonomy, although strategic coordination around elections or legislative action is frequent.

The League is a national non-profit comprised of community-based organizations working to engage young people who have been shut out of the political process. Our work in the field includes voter registration and mobilization, especially among "unlikely" voters; local, state, and federal level issue advocacy; electoral organizing, training and leadership development; and community and youth organizing to bring new voices to electoral politics. In 2010, we are launching an ambitious voter registration and engagement campaign to increase turnout in the Fall Midterm Elections.

.More / LessHow to apply

Immediate opening. Position is available until filled. To apply, send an email to online-jobs@youngvoter.org.

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Wednesday, February 2, 2011

Spotlight Job with Sedgwick CMS

Service Center Assistant w/Sedgwick CMS  Full Time https://www.sedgwickcms.com/careerresources/careersearch.aspx

Special Notes: To find job description, under area of interest select “Customer Service”, then select appropriate job.  This job is discussed under success stories, see tab above.  There are multiple openings and to the best of my knowledge this job is not location specific.

Service Center Assistant
City: Dublin
State/Province: Ohio
Position Type: Full Time
Description:
Service Center Assistant

CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assigns new claims to the appropriate claims handler.

Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Participates in and maintains a quality service culture within the Customer Service Team.

Supports the total performance management and Contact Center Quality initiatives.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.
Experience

One (1) year of clerical or customer service experience required.

Skills & Knowledge

Excellent oral and written communication

PC literate, including Microsoft Office products

Good customer service skills

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a Drug-Free Workplace

Additional Information: SHIFT: Start time between 12:00 pm and 1:00 pm CST (start time is assigned by-weekly and is subject to change based on company need).

Required for candidate to be available to work 4 weekdays and 1 weekend day per week.

TRAINING: 2 week remote and/or on location training (determined by company). Training will take place in between the hours of 9:00 am and 6:00 pm CST - Monday thru Friday (subject to change).

NOTE: These positions will be Work-At-Home Opportunities for qualified candidates. Sedgwick CMS to provide payment for internet connectivity and dedicated phone line. Service Center Assistant to be responsible for maintaining reliable connectivity at their home. Must have dedicated work space for quiet work at home environment.


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Wednesday, January 19, 2011

Spotlight Job w/State of Georgia

I listed this job earlier today, but decided it was worthy of spotlighting.  Work from home, FT w/full state of Georgia benefits.  Sounds like an awesome opportunity!

Bilingual (Eng-Spanish) Customer Service w/State of Georgia
https://www.careers.ga.gov/jobsearch/jobdetail.asp?ReqNum=460-61866aa

Annual Salary Minimum: $22,077.93


Annual Salary Maximum: $38,661.83

Salary Details: Entry salary for this position is $26,000 per year.

Duties & Responsibilities: The 1.800.georgia call center is a single point of contact for access to state government services. If a customer doesn't know whom to contact, they may call the 1.800.georgia call center. 1.800.georgia representatives provide a unified solution for contact handling within the state. A statewide Multi-Channel Contact Center (MCCC) and Customer Relationship Management (CRM) solution will support telephone service to state agency customers. Under close supervision, in a call center environment, the Customer Service Specialist (EL):

• Provides World Class Customer Service to internal and external customers at all times.

• Answers phones, email, or faxes to respond to customer requests for both English and Spanish speaking customers

• Uses computer software applications to document calls made and received

• Provides customers with product and service information

• Transfers customer calls to appropriate staff

• Follows up on customer inquires not immediately resolved

• Completes call logs and reports

• Recognizes, documents and alerts the supervisor of trends in customer calls

• Adheres to performance metrics

• Performs necessary research to answer customer inquiries, resolve customer concerns, and prepare reports.
Minimum Training & Experience: High School Diploma or GED AND Six months of experience handling customers' questions, complaints and/or providing information.

Position Specific Minimum Qualifications:

• One (1) year customer service experience, which included direct customer contact in person or by telephone handling a significant number of customers'questions or complaints/concerns.

• Experience in speaking both Spanish and English

• Experience interpreting and translating information from English into Spanish and from Spanish into English

• Six (6) months of call center experience in a high volume call center (OR 1 year customer service experience)

• Experience using Automatic Call Distribution (ACD) Systems

• Possess college degree or current students pursuing a degree from an accredited college or university; (OR education beyond high school diploma or equivalency obtained from an accredited college or university).

Preferred Qualifications: Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:

• Working level experience in the use of Microsoft Office computer application software (Word, Excel, Outlook)

• Working knowledge of the programs and functions of a wide range of State of Georgia Agencies

• Ability to work from home

• Experience effectively communicating verbally in a good speaking voice, active listening skills and a pleasant and courteous manner

• Experience analyzing customer’s request or complaint, evaluating issues and determining the correct course of action

• Experience going beyond a customer’s expectations being persistent in satisfying a dissatisfied customer.

• Experience calming and satisfying irate customers

Additional Information: To apply, click the red “APPLY...Add to My Jobs!" button below and complete the on-line Resume Builder. In addition, the hiring agency also requires the following:

• Commitment to Courteous, Helpful, Accessible, Responsive, and Knowledgeable customer service as measured by our four behavioral standards:

o Greet your customers promptly and courteously

o Listen and verify your understanding of the customer’s needs

o Help customers with your answers and actions

o Honor your commitments in a timely manner

• Ability to be flexible in the face of changing work requirements. Must be available to work between 8:00 AM – 6:00 PM Monday through Friday.

Tuesday, November 9, 2010

Spot Light Job for Disabled Veterans

Working Warrior Initiative
http://www.vertexgroup.com/careers/Current-Opportunities/?requirementId=1777&jId=78_monster

Provides Disabled Veterans with Opportunities to Work and Enables Companies to Benefit from Highly-Skilled and Motivated Customer Support Teams

Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, announces that it has launched the Vertex Working Warriors Program. This initiative leverages the latest advances in technology and enables Vertex to provide clients with customer care support from highly qualified and skilled disabled veterans and/or their caregivers. This program is being delivered via a "work from home" setting, supporting veterans who may not be able to travel to work. Vertex has partnered with several well recognized state and national veteran organizations to create this unique program, designed to support the rich talent pool of former military personnel who have become disabled.
Services to be provided through the Working Warriors initiative include:

Customer Service Representatives (CSRs)

Technical Support Personnel

Energy Efficiency Advisors

Back Office Resources

Inbound and Outbound Sales Agents

Disaster Recovery and Business Continuity Resources

Essential Skills

•All Home-working agents will need to have the capability to work from their own home.

•Must have Broadband capability.

•No plans to relocate in a 12 month period.

Entry Criteria

A basic knowledge and ability to use a PC is key. All the product knowledge you require, will be provided in your first few weeks with the company. Individuals need to be performance focused and display a flexible attitude. Excellent call handling skills are required.

This is an ideal opportunity for someone wishing to develop his or her skills and experience.

Friday, November 5, 2010

Spot Light Jobs for November 5, 2010

Claims Adjudication Specialist w/Arizona State
https://secure.azstatejobs.gov/pljb/global_jsp/applicant/DisplayJob/JobDetails.jsp?display=1&pljbHome=/azgovjobs/mainjb/applicant/index.jsp&id=36085

WOULD YOU LIKE TO WORK FROM HOME FULL-TIME WITH EXCELLENT BENEFITS?
Become part of the Arizona Health Care Cost Containment System (AHCCCS) team as a Claims Adjudication Specialist to work from home in a virtual office environment for the Division of Fee For Service Management (DFSM).

DFSM is the Health Plan for AHCCCS' Fee For Service Population, responsible for the clinical, administrative and claims functions of more than 159,000 members. This includes American Indians enrolled in the AHCCCS Fee For Service Program and individuals in the Federal Emergency Service Population. Of the 70 DFSM employees, over 60% are able to contribute to the division's goals and objectives while working from home.

POSITION SUMMARY:
This position is responsible for processing claims that are pended and have to be adjudicated per agency policies and procedures. This involves asking for medical documentation from providers, looking for consent forms, reviewing history for potential duplicate claims, ensuring the system is appropriately processing claims, looking for third party liability, and ensuring that documentation needed is included with submissions. The position is also responsible to re-process Prior Authorization claims, supplement and link documentation, and recoup and void claims.

KNOWLEDGE, SKILLS AND ABILITIES:
KNOWLEDGE OF:
Auditing and analysis procedures to determine compliance with AHCCCS
requirements.

Medical terminology, CPT codes, ICD-9 codes, HCPCS codes, and CDT codes.
Third party liability laws as apply to State and Federal Programs.
Principles of medical pricing (i.e., DME equipment, drugs, multiple surgical procedures).
Thorough knowledge of all aspects of claims processing.
Word, Excel, Mainframe.
Research and analysis techniques.
SKILLS IN:
Intermediate computer use
Data Entry.
10 key by touch typing.
Analyzing specific problem areas and making recommendations for resolution.
Verbal and written communication skills with providers.
Interpreting rules and regulations, policies and procedures as relate to adjudication decisions.
Time management in order to complete special projects as assigned.
ABILITY TO:
Determine a pattern of inappropriate billing.
Analyze system issues, elevating concerns to management.
Maintain a pre-determined production level.
Multitask in a fast paced environment.
Provide technical training as required.
IDEAL CANDIDATE:
The ideal candidate will have at least two to five years experience in medical claims processing, specifically adjudication with a working knowledge of medical coding, or medical coding certification.

AHCCCS BACKGROUND:
AHCCCS is Arizona's Medicaid program, designed to deliver quality health care under cutting-edge concepts of managed care. The ALTCS was the first long-term care Medicaid Managed Care program in the nation. Over the years, independent evaluations repeatedly have praised the program's effectiveness and AHCCCS has received national acclaim as a model for other Medicaid programs. AHCCC is a 2010 recipient of the prestigious Alfred P. Sloan Award for Business Excellence in Workplace Flexibility because of its flexible work place practices such as virtual office, teleworking, ample holiday and sick leave and excellent health insurance.

TOTAL COMPENSATION
The paycheck that you receive is only a portion of the total package that the State offers to its employees. Many employees identify the benefits and other intangible workplace flexibility benefits as top reasons why they continue to work for the State. The following are some of the most significant benefits that, added together, make up a very competitive compensation package.

We offer medical, dental and vision insurance as well as basic life insurance and long-term disability. You will also have the option to buy additional life insurance, short-term disability insurance and discounted auto and/or home insurance.

Become part of the Arizona State Government retirement plan (ASRS) - the state-sponsored retirement contribution plan with 100% employer match; and in which you can become fully vested after 10 years of state service! You will also have the option to participate in a deferred compensation program to take advantage of tax-deferred retirement investments.

Enjoy 10 paid holidays and generous vacation leave (up to 21 days) and sick leave (12 days) allowances.

We offer flexible schedules and telecommuting for most positions.
General Information
Applicants for this position will be required to submit to a criminal history investigation pursuant to A.R.S. 41-777.
All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.

State employees are subject to mandatory furlough days scheduled for FY 2011 (6 days) and in FY 2012 (6 days). A furlough is time off without pay and equals 8 hours per day for full-time employees and is pro-rated for part-time employees
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4589. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an AA/EOE/ADA Reasonable Accommodation Employer.

Ordained Minister
http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?IPath=QHKCV0A&ff=21&APath=2.21.0.0.0&job_did=J8D64P66FLSL7CGK8HT

Do you have a passion for helping people through the guidance of faith? We are currently searching for ORDAINED ministers that are interested in sharing their faith in the lord through counseling and guidance. Our organization has created a faith based outreach program that will allow people from all reaches of the United States to seek guidance and direction thru the power of Christian teachings and values.


We are currently looking for dedicated ministers interested in sharing their knowledge of Christ and helping people through all of life’s issues. Our program is designed to help people through anything from career advice to relationship counseling. We believe all of those answers can be found in Christ’s teachings and need individuals that feel the same.

This position is a work from home opportunity and is available for both part time and full time job seekers. If you are interested in this chance to share your faith with those in need please forward a resume to [Click Here to Email Your Resumé].
Requirements
MUST BE AN ORDAINED MINISTER. Must have documentation.

Revenue Cycle Appeals Clinician
http://jobcircle.com/classifieds/7027255.html?source=jc_csearch&utm_source=JobCircle&utm_medium=web&utm_campaign=csearch&utm_content=classified_ads

Conifer Health Solutions is growing and adding Revenue Cycle Clinician positions to our Clinical Resource Center! The Clinical Resource Center (CRC) performs medical necessity reviews for the purposes of preauthorization and retrospective authorization/appeals to our hospital clients. Successful candidates can work from one of our existing locations in Atlanta, GA; Boca Raton, FL; St. Louis, MO; Frisco, TX. This is an excellent opportunity for the right person who is ready to work independently in a non-clinical setting and apply your knowledge and experience gained from previous managed care, utilization review and hands-on clinical care settings. Conifer provides on-going training, development and career growth opportunities. Youll enjoy the benefits of working day shifts, being off on weekends and major holidays, and participating in a monthly incentive plan. Once youve demonstrated mastery of the position and strong work habits you could also earn the opportunity to work from home as a telecommuter!

As a Revenue Cycle Clinician you will be responsible for recovering revenue associated with disputed/denied clinical claims or those eligible for clinical review and preparing and documenting appeals based on industry accepted criteria. Other duties include:
* Performs retrospective (post -discharge/ post-service) medical necessity reviews to determine appellate potential of clinical disputes/denials or those eligible for clinical review. * Constructs and documents a succinct and fact based clinical case to support appeal utilizing appropriate module of InterQual® criteria (Acute, Procedures, etc). If clinical review does not meet IQ criteria, other pertinent clinical facts are utilized to support the appeal. Pertinent clinical facts include, but are not limited to, documentation preventing a safe transfer/discharge or documentation of medical necessary services denied for no authorization. * Demonstrates ability to critically think, problem solve and make independent decisions supporting the clinical appellate process. * Demonstrates proficiency in use of medical necessity criteria sets, currently InterQual®, as evidenced by Inter-rater reliability studies and other QA audits. * Demonstrates proficiency in utilization of electronic tools including but not limited to ACE, Accuro (formerly IMaCs), eCARE, Authorization log, InterQual®, VI, HPF, as well as competency in Microsoft Office. * Demonstrates basic patient accounting knowledge i.e. UB92/UB04 and EOB components, adjustments, credits, debits, balance due, patient liability, etc. * Serves as a resource to non-clinical personnel. * Assist in development of policy and procedures as business needs dictate. * Assists Law Department with any medical necessity reviews as capacity allows up to and including attending mediation hearings, other litigation forums, etc.

Qualifications
: * Demonstrates proficiency in the application of medical necessity criteria, currently InterQual® * Possesses excellent written, verbal and professional letter writing skills * Critical thinker, able to make decisions regarding medical necessity independently * Ability to interact intelligently and professionally with other clinical and non-clinical partners * Demonstrates knowledge of managed care contracts including reimbursement matrixes and terms * Ability to multi-task * Ability to conduct research regarding State/Federal appellate guidelines * Ability to conduct research regarding off-label use of medications * Must possess a valid nursing license (Registered or Practical/Vocational) * Minimum of 5 years recent acute care experience with the last 2 years in a facility environment * Medical-surgical/critical care experience preferred * Minimum of 2 years UR/Case Management experience within the last 2 years * Managed care payor experience a plus either in Utilization Review, Case Management or Appeals * Patient Accounting experience a plus * Previous classroom led instruction on InterQual® products (Acute Adult, Peds, Outpatient and Behavioral Health) preferred * Current, valid RN/LPN/LVN licensure * Certified Case Manager (CCM) or Certified Professional in Utilization Review/Utilization Management/Healthcare Management (CPUR , CPUM, or CPHM) preferred * Ability to travel approximately 10% of the time; either to facility sites, National Insurance Center (NIC) sites, Headquarters or other designated sites
Conifer Health Solutions offers a competitive compensation and benefits package that includes a monthly incentive program, health, dental, vision, disability insurance, discounted cell phone service, 401(k) match, two weeks paid vacation in your first year including 9 company paid holidays and much more!

Job : Conifer Health Solutions
Primary Location : TX-Dallas

Other Locations : GA-Alpharetta, TX-El Paso, FL-Boca Raton, TX-Frisco
Hospital/Facility : 238-Conifer - Dallas - TX
Job Type* : Full-time
Shift Type* : Exempt 80 Hour Pay Period
Shift begin time : 8:00 AM
Shift end time : 5:00 PM
Please refer to job code 1415261 when responding to this ad.

NICU Social Worker
https://uhg.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=339674&src=JB-16768

NICU Social Worker - Telecommuter (home based nationwide)-339674
Description

We're searching for an experienced Social Worker to fill an exciting role in our Neonatal Resource Services program, with emphasis in serving the Medicaid population. This position provides telephonic and on-site hospital support of families of babies receiving services through the neonatal intensive care unit (NICU). In this position you will enjoy excellent benefits, a regular Monday through Friday work schedule, and have the ability to make a significant, positive difference in the lives of the families we serve.

Primary responsibilities include:
•Communicate directly with families of babies currently in or recently discharged from the NICU, physicians, and community/governmental agencies.
•Collaborate with NICU nurses regarding barriers or challenges families are confronting, and assist family with solutions
•Through direct telephonic or on-site assessment, assist family members to continue to function when their baby's illness impacts their physical health, mental status and social roles.
•Assess for social, economic, and emotional factors.
•Assist members and families in long-term care planning where necessary.
•Develop working knowledge of resources readily available to interdisciplinary team and families.
•Promote effective utilization and monitoring of community resources and assist in optimization of available benefits, including referrals to outside vendors.
•Provide education on community, local, Federal, and State resources
Qualifications
The chosen candidate must possess:
•Masters in Social Work (MSW) with active/unrestricted social work licensure in your state of residence
•Very strong oral and written communication skills for a variety of audiences (families of babies in NICU, providers, community resources)
•At least 2 years recent experience in discharge planning
•Knowledgeable of pertinent websites, community resources, and other ways to provide assistance to consumers
•Strong computer skills
•Appreciates diversity and treats everyone with respect and dignity
We also prefer:
•Certified Case Manager
•Knowledge and experience of Medicaid programs and regulations
•3 years clinical experience in neonatal or labor/delivery clinical setting

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
By providing 58 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Social Work
Primary LocationUS-Illinois
Other LocationsUS-Tennessee, US-New York
Organization CS Network Solutions
Schedule Full-time

Tuesday, October 26, 2010

Awsome Job w/EA Studios -- New Star Wars -- The Old Republic MMO

For gamers and Star Wars fans, this is an awesome opportunity to do what you love and work for a company you love.  Hurry, this one won't last long.
 
37140


Job Title: Contract Community Representative

Role: Customer Support

Specialty: Customer Service Representative

Description: BioWare, a member of the incredible family of EA studios, has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include the critically acclaimed Mass Effect, the epic fantasy RPG Dragon Age, Jade Empire, and Sonic Chronicles: The Dark Brotherhood. BioWare Austin is hard at work on the massively multiplayer online game, Star Wars: The Old Republic.


BioWare is searching for a Community Representative to support the upcoming MMO Star Wars™: The Old Republic™. The successful candidate will assist with the day-to-day operational activities surrounding the reporting and administering of the Star Wars: The Old Republic online community. In-depth knowledge of the massively multiplayer online gaming community and experience in dealing with online communities are key success factors for this position.

This position will be located offsite, so candidates must have the ability to work from home. This is a temporary for up to 12 months. .

PRIMARY RESPONSIBILITIES

• Promote a user-friendly environment on community message boards.

• Enforcement of the official website Rules and Guidelines.

• Maintain a neutral, unbiased presence on the official website while addressing user issues.

• Document all customer interactions and issues.

• Assists other members of the community team with community-related tasks.

QUALIFICATIONS

• Prior experience in the administration and/or moderation of an online message board

• Must have excellent verbal and written communication skills

• Knowledge of Internet message-board browsing, use, and etiquette

• Strong customer service ethic

• Must have the ability to work with a minimum of direct supervision

• Ability to work collaboratively in a team environment

• Demonstrated initiative and positive spirit in a rapidly changing environment

• Must be able to work from home; full and part-time positions available

• Scheduling flexibility including weekend and holiday hours

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

https://jobs.ea.com/search/view.do?id=a0z50000000mSjlAAE


Please let me know if you get this job, I want to hear all about it.  Good Luck to all! 

Monday, October 18, 2010

SpotLight Job -- Curriculum Specialist -- Hanover, MD

http://www.higheredjobs.com/search/details.cfm?JobCode=175471795
Curriculum Specialist, FTI
Location: Hanover, MD

Category: Admin - Curriculum Design
Posted: 10/15/2010

Type: Full Time

Salary: $45,000 to $55,000 USD Per Year
International Union of Painters and Allied Trades

Job Description
SUMMARY
The International Union of Painters and Allied Trades (IUPAT) and its signatory employers established the Finishing Trades Institute to provide ongoing education and training for all of our union members. Our mission is to continue to set the standard of excellence in the various trades our members represent. With this goal in mind, FTI curriculum and training centers constantly evolve to remain at the cutting edge of our trades.
The Finishing Trades Institute (FTI) headquartered in Hanover, MD currently has two open positions for Curriculum Specialist. The Curriculum Specialist position will report directly to the Director of Curriculum and Instruction. The primary duty of the FTI Curriculum Department is to develop, review, and update the curricular needs of the IUPAT. In an effort to stay current with industry standards, the FTI is committed to partnering with manufacturers to provide state of the art curriculum and training for its members. It is the goal of the FTI to develop at least one new training course each year for each of the trades the IUPAT represents. The staff members of the FTI and selected manufactures work in collaboration to develop instructional materials that are current and based on industry standards.
The successful candidate will be a high energy, proactive, and customer service-oriented individual with excellent interpersonal skills. The candidate will be an approachable, open-minded, team player who is comfortable working collaboratively. The Curriculum Specialist is a key position for the future success of the FTI. Initiative, creativity, and outstanding written and verbal communication skills are a must. The ability to interact well with executives and staff at all levels is required to succeed.

The primary responsibility of the Curriculum Specialist is to support the Curriculum and Instruction Department by designing and re-designing instructor and student learning resources for the trades that the FTI represents.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide design input to Curriculum and Instruction Department

* Build relationships with subject matter experts to provide guidance in the development and deployment of content and learning materials

* Implements and manages curriculum standards, polices, and procedures

* Gain and maintain understanding of initiatives and trends in the construction industry in order to ensure training content meets industry needs

* Stay abreast of new resources and tools to continuously improve educational content delivery

* Assists with FTI Training preparation as needed

* Manages and monitors special curriculum projects as needed

* Perform other related duties as assigned

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS

* Knowledge of content development tools

* Knowledge of principles and methods for curriculum and training design

* Proven ability to work in a fast-paced, ever-changing environment

* Ability to communicate effectively and professionally

* Communicate effectively in writing as appropriate for the needs of the audience.

* Strong organizational skills, including the ability to prioritize, multi-task, and work effectively / efficiently, independently or with minimal supervision

* Strong customer service skills, including the ability to remain flexible in continually changing situations

* Ability to work with members and all staff levels

* Excellent customer service, and oral communications skills

* Punctuality and good attendance is required

* Professional appearance

* Intermediate to advanced knowledge of Microsoft Word, Excel, Power Point,

* Beginner to intermediate knowledge of Abode 9, web browser, and email

EDUCATION and/or EXPERIENCE

Bachelor's degree in Education, Content Design or Training. Five years related experience in a similar role preferred. Excellent communication and organizational skills. Experience with integrating technology into the curriculum writing process preferred. Computer literate. Union experienced preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS

Lifting of light boxes may be required in the course of organizing and distributing work in the office. Flexible work hours maybe required to meet departmental deadlines.
WORK ENVIRONMENT
Use of the computer for approximately 80% of the day. Forty hours (40) will constitute a standard work week however, additional hours maybe required to complete assigned task as identified by Director of Curriculum and Instruction and/ or designee. Employee will be required to work at the physical FTI office (Hanover, MD) a minimum of one (8 hour day) per week to a maximum of five (8 hour days) per week. Work from home option available for this position, however weekly schedules must be pre-approved by Director of Curriculum and Instruction. Optional flex start times as pre-approved by Director of Curriculum and Instruction. Dress code is business professional. Ability to travel as needed.
Excellent benefits and salary. EOE.
Interested applicants should forward resume to:

hr@iupat.org or
International Union of Painters and Allied Trades

Human Resource Department

7234 Parkway Drive

Hanover, MD 21076
WWW.IUPAT.ORG

www.finishingtradesinstitute.org

Application Information

Thursday, October 14, 2010

Spotlight Job with Riot Games

User Experience Manager


USER EXPERIENCE MANAGER

Riot Games is looking for a talented User Experience Manager to join our team of high performing professionals. You will have the opportunity to work with a passionate group of people using cutting edge technology to solve challenging problems in a fast-paced and results oriented environment. The User Experience Manager will be Riot’s User Experience visionary, building and leading a team of graphic artists and usability professionals.


The ideal candidate will have an expert understanding of principles and best practices of information architecture, interaction design, internet usability, wireframe development, user research and testing, web and application layouts, flows, and heuristic evaluations as well as considerable experience managing the creation of interface art and graphics.

In addition to being well versed in the different user centered design methodologies used to create great experiences, the right candidate will be exceptionally well versed at adapting these into guerilla UX tactics that allow them to work quickly and iteratively as part of an agile development process.

The right candidate will have proven ability to post audit UX work, both quantitatively and qualitatively, to determine project success and ROI. Their analytical skills will be crucial in furthering the UX team’s involvement in the development process and for future growth of the department.
Responsibilities
Build a lead a team of high performing usability professionals and graphic artists

Manage the design of compelling, rich and scalable user interfaces for web-based and desktop applications, leading the UX vision, strategy, and execution

Work closely with cross functional teams including Marketing, Art, Community and Production to manage the creation of look & feel, graphics, styles, navigation, etc

Manage relationships with vendors and contractors

Evangelize the importance of human factors, user feedback, and data-driven decisions in designing the end-to-end user experience

Proactively identify company’s current and future UX requirements
Requirements
A minimum of 2 years experience as a User Experience Manager in the games, social networking or ecommerce space, as well as a minimum of 5 years total UX experience

Experience building and leading small teams of high-performing User Experience and Graphic Design professionals

Experience adapting fundamental UX and graphic design techniques and workflows to work within scrum/agile methodologies

A strong body of work that demonstrates advanced skills in social user experience design including examples of the processes and research methods that informed your designs

Experience developing and managing UI and interaction pattern libraries

Exceptionally strong leadership and management skills

Must having a passion for games and the gaming industry

You’ll be working on projects large and small that will be enjoyed by millions of players around the world, and allow you to challenge and grow your skills. If you enjoy a fast paced, results-driven environment where you’ll have the opportunity to significantly impact the end user experience, then we want to hear from you.

To apply, please send resume and cover letter with User Experience Manager
YourName in the subject line to: programming@riotgames.com.
** Resume submissions missing the title of the position in the subject line WILL NOT be considered. **
Riot games is paying salaries that are competitive with the enterprise software industry.

NO RECRUITERS. NO PHONE CALLS.

Fore more career opportunities with Riot Games visit:  http://www.riotgames.com/careers/job-openings-0

Friday, August 13, 2010

Spot Light Job Office Manager Global Community Monitor

Office Manger Global Community Monitor


http://www.sustainablebusiness.com/index.cfm/go/greendreamjobs.display/id/3050388

Office Manager
Global Community Monitor
El Cerrito, CA
Categories:

Admin/ Gen Mgmt
Skill Level: Mid Level
Position Type: Full Time
Innovative Environmental Justice Non-Profit
Global Community Monitor (GCM) is an environmental justice and human rights non-profit organization that empowers industrial communities to recreate a clean, healthy and truly sustainable environment. Our offices are located in the East Bay of the San Francisco Bay Area. You may know us by our successful programs - the Bucket Brigade and Refinery Reform Campaign.

Global Community Monitor has trained industrial fenceline neighbors in 22 US states and 19 countries throughout the world in environmental sampling, media and environmental justice campaigning. Global Community Monitor builds on successful strategies used to hold major corporations accountable in the U.S and internationally.

Position Overview:
The Office Manager is a full-time staff position.

The Office Manager creates, maintains and manages the day-to-day administrative, human resources and basic bookkeeping functions of the GCM office and staff, as well as participates in short and long-term planning for the growth of the organization.

The Office Manager works from the GCM office and remotely from their home in each work-week. The work environment for this position is diverse and includes in person work at Global Community Monitor home office, telecommute, and occasional local travel.

The ideal candidate for this position is an independent, self-starter with a strong administrative management background and proven ability to create and maintain systems and structures. We're seeking a mature, flexible, well-organized individual with a good sense of humor and a commitment to environmental issues who can anticipate problems and efficiently employ their solutions.

As required, the Office Manger will also support efforts to cultivate and secure support special events activities.

Responsibilities:
Administrative and Organizational Functions:

Process and maintain A/P, A/R and other general bookkeeping tasks

Liaison with GCM's fiscal sponsor

Board Liaison, coordinate annual meetings, maintain meeting minutes

Work with staff for short and long-term strategic planning

Participate as a key member in various teams/committees

Travel Coordinator for all staff travel (domestic and international)

Supplies and facilities management for all office-related supplies and equipment

Foundation and Funder Management:

Monitor and oversee, together with the management team, the logistical delivery of all required foundation/institutional supporter updates, interim and final reports, and all other collateral incumbent to funder management; and the submission of foundation proposals

Create and help manage the flow/capture of funder-related information and contact reports in the organization's database

Supervise with Executive Director funder calendar of dates for solicitations, interim reports/updates, final reports, requests for renewed support, and all other pertinent information for institutional relationship management;

Human Resource Management:

Monitor, oversee and train staff on policies and procedures related to health and dental benefits, retirement plan, and employee handbook

Develop and coordinate quarterly and annual staff retreats

Manage recruiting process

Manage employee files

Maintain corporate insurance policies

Accounting and Bookkeeping Management:

Create and maintain contracts for subcontractors

Maintain vendor relationships, correspondence and records and act as point-person for vendors

Enter accounts receivable and payables into accounting system

Events:

Event planning: Lead role in coordinating and planning organization's events

Assist with establishment of a fundraising events calendar and a full organization events calendar;

Assist with logistical delivery/execution of fundraising events and, as needed, other engagement events. This includes invitations, list management, and on-site execution.

Manage organization's database and coordinate all mailers

Key Relationships:

Accountable to: Reports directly to the Executive Director and works closely and directly with all other members of the internal and external staff such as "independent contractors", reporting key accomplishments and tasks to all on a weekly basis.

Accountable for: All aspects and resources related to Office Management

Principal Contacts:
Internally: Executive Director.

Externally: Representatives from GCM's existing and potential foundation/institutional funders; other external agencies and bodies required to fulfil and deliver GCM's obligations to its foundation/institutional funders.

Qualifications:
Minimum Requirements:

Minimum 1-year of non-profit administrative management experience

Proven H/R background

QuickBooks

Proven ability to work and manage workload independently, often with very little supervision

Expert organizational skills

Excellent written and oral communication skills

Proven problem-solving skills

Well-versed in use of: Microsoft Office, supporter databases, social networking sites, travel sites

Event planning skills

Ability to work from home or other offsite location

Valid driver's license and automobile insurance

Work out of GCM office in El Cerrito, CA at least 50% of the time and also be able to work from home/remotely
Preferred Qualifications:
Experience working in a start-up environment

Background in environmental justice issues
Multi-lingual

Compensation: Full-time beginning Oct. 1st. Pay range is $33K-$35K commensurate with experience with opportunities for advancement
To Apply:

Email resume and cover letter, by no later than August 30, 2010

Subject line of email must read: "OFFICE MANAGER"

Applications received without the above mentioned requirements will not be considered

No phone calls or snail-mailed applications accepted

Global Community Monitor, a project of Tides Center, is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS-related conditions (ARC). Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Thursday, July 22, 2010

Work From Home Job Leads for July 22, 2010

Claims Representative w/WellPoint
http://www.careersatwellpoint.com/JobDescription.aspx?Identifier=45876

Bilingual (Eng-Span) CSR
Colorado, Arizona, Texas and Georgia
http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?ipath=EXIND&siteid=cbindeed&Job_DID=J8E7TZ71HJNPX718Z7P&cbRecursionCnt=1&cbsid=88f5e7733abe4cb8b1526f136f633b70-333057568-RC-4

Hasbro Gaming Tier I Customer Service Gaming
http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=HASBRO&cws=1&rid=6061&source=Indeed.com

NCO Telesales
https://ncogroup.taleo.net/careersection/california/jobdetail.ftl?lang=en&job=230291&src=JB-202

GE Capital Tempe AZ only
https://xjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?jobId=822131&PartnerId=54&SiteId=5346&type=search&JobReqLang=1&recordstart=1&codes=WB2345

Star Tek
Administrative Offline Support Agent
http://careers.startek.com/homebased/detail.asp?jobid=srtPERM-WAH-BOA-2010
Customer Support
http://careers.startek.com/homebased/detail.asp?jobid=srtPERM-WAH-CCR-2010
Inside Sales
http://careers.startek.com/homebased/detail.asp?jobid=srtPERM-WAH-ISS-2010
Technical Support
http://careers.startek.com/homebased/detail.asp?jobid=srtPERM-WAH-TSA-2010  

CDS Work at Home Team Manager
http://jobview.monster.com/GetJob.aspx?JobID=89380427&from=indeed

Disability Case Manager w/Cigna New York only
https://jobsinternal.cigna.com/erecruit/psc/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=70093&SiteId=1

Virtual TA – Knowledge managers & teaching assistants
http://www.virtual-ta.com/careers.php

Teachers
http://edumetry.com/careers.php

Project Analyst w/ACS, a Xerox Company – Alexandria only
http://hotjobs.yahoo.com/job-J68LEVAAW2T;_ylt=AgWuRd2oEIHH6w4BcK6CJr36Q6IX?source=SRP&core=%7B%22offset%22%3A%2230%22%2C%22detailed%22%3Afalse%2C%22sort%22%3A%7B%22type%22%3A%22relevancy%22%2C%22reverse%22%3Afalse%7D%7D

Web UI/UX Designer
http://www.authenticjobs.com/jobs/5976

Graphic Artist
http://www.authenticjobs.com/jobs/5969

ING Customer Contact – Michigan only
Licensed
http://www.financialjobbank.com/job.asp?id=25363058&aff=4FCE6F73-11A2-4F69-9ACF-0A11504B2C32

Membership Representative – Panel Compliance w/Arbitron
Chicago, Baltimore, Philly, New York, Los Angles, San Francisco, and Phoenix
Some local travel
http://www.arbitron.com/jobs/home.htm

Aetna Customer Service – Onsite training in Pittsburg or Blue Bell, PA
http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?IPath=CJR&APath=2.31.0.0.0&job_did=J3H5WT5Z4KKQ0K3JYYC

Blue Mountain Greeting Card Writer
http://www.writerfind.com/freelance_jobs/job7037.htm

Disney Blogger
http://jobs.problogger.net/view/3662

Remote Coders and Coding Auditors – multiple positions w/Maxim health
http://www.maximhealthinformationservices.com/search/health-information-careers.html

Wednesday, July 21, 2010

Spotlight Job w/Aetna -- Healthcare Data Report Consultant

Healthcare Data/Report Consultant (Flexible Location)

Company: Aetna
Location: US-PA-Blue Bell
Base Pay: $51,750 - $60,000 /Year

Employee Type: Full-Time
Industry: Healthcare - Health Services
Insurance

Managed Care

Manages Others: No

Job Type: Health Care

Insurance

Req'd Education: 4 Year Degree

Req'd Experience: At least 3 year(s)

Req'd Travel: Not Specified

Relocation Covered: No

Reference ID: 27745002_176221332

Contact: Not Available

Phone: Not Available

Fax: Not Available
company overview

Aetna is one of the nation's leading diversified health care benefits companies, serving members with information and resources to help them make better informed decisions about their health care.

Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans. Visit our Website
Healthcare Data/Report Consultant (Flexible Location)

ABOUT OUR COMPANY

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
JOB GROUP SUMMARY

The dedication of talented and caring health care professionals drives the delivery of high quality, cost effective products and services. They make it possible for members to get the right health care treatment for their needs and for Aetna to keep its competitive edge.

This is a full time Work at Home opportunity for the right candidate if you live on the East Coast.

POSITION SUMMARY:

The Operational Reporting and Analysis team within the National Care Management area is responsible for book of business operational measurement and analysis. This team currently partners with the following operational areas: Disease Management, Wellness, Healthy Lifestyle Coaching, and National Medical Excellence.

RESPONSIBILITIES:
* Responsible for creating and maintaining analytical and reporting deliverables to facilitate effective management and to positively influence operational performance.

* Actively participate in root cause analysis and work with internal partners to resolve and/or improve workflow processes.

* Should have a strong passion for data integrity and be able to understand their audience and associated work processes to be able to effectively turn data into meaningful information in a clear, crisp presentation.

EDUCATION:
* Bachelor's degree or equivalent experience.

REQUIRED SKILLS:
* 2-4 years experience in a health care with accountability for business results is preferred.

* MS Excel and Access is required.
* Technical proficiency using tools such as SAS, SQL, Visual Basic and Crystal Reports is a plus.

* Knowledge of managed care and medical management programs/initiatives and how they help control medical claims costs and provide quality care and service is a plus.

* Candidate should have hybrid skill set that spans both technical and analytical.

* Ability to coordinate projects across functional areas.

* Detailed knowledge of medical management systems, care management programs and processes at Aetna and/or clinical experience is a plus.

* Should have demonstrated skills in data gathering, interpretation and analysis, and data presentation.

* Expectations are that this individual will have solid communication/written skills to facilitate independent follow through on process questions, to influence problem resolution, and to recommend workflow enhancements.

* Knowledge of Aetna systems: ODS, ATV, SRDB, and eTUMS is desired.

FUNCTIONAL WORK EXPERIENCES:

* Information Management: Data acquisition, data management, programming and documentation

* General Management: Data Analysis and Interpretation

We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with Aetna.

We conduct pre-employment drug and background testing.

Aetna does not permit the use of tobacco related products or drugs in the workplace. No agencies, please.
Aetna is an Equal Opportunity/Affirmative Action Employer. M/F/D/V

Aetna is committed to maintaining an environment in which all employees are treated equitably and given the opportunity within the context of the business to achieve their potential. Aetna's Affirmative Action responsibilities extend to women, minorities, persons with disabilities and veterans. Company policy also provides for equal opportunity for qualified individuals regardless of race, color, sex, national origin, religion, age, disability, veteran status, sexual orientation, gender identity or marital status.

No search firms please.

http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?IPath=CJR&APath=2.31.0.0.0&job_did=J3F1LG64CH0PSMK034H

Wednesday, July 7, 2010

Spotlight Job for July 7, 2010

Policy and Procedure Specialist w/Children’s Hospital of Philadelphia


http://www.chop.edu.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=20591&CurrentPage=13

Bachelor’s degree in health care profession and Masters degree in a health related field preferred. 3-5 years of clinical care experience. Pediatrics preferred.

1-2 years or equivalent of clinically focused work writing policies or guidance documents, promoting patient safety principles and/or clinical regulatory experience.

Facilitation skills to successfully advance the documentation of processes involving complex teams

Demonstrated excellence in writing and editing documents. Demonstrated leadership skills in facilitating with teams to achieve the expected results while engendering cooperation, confidence and respect from leaders and staff at all levels of the organization.

Ability to use personal judgment and initiative to develop effective and constructive solutions to barriers to policy development/revision activity and process.

Advanced in MS Office, particularly Microsoft Word, Excel, PowerPoint, Access, Internet functions.

Job Description: Acts as the coordinator and advisor on the development and maintenance of interdisciplinary patient care policies, procedures and job aids. Provides training and advises clinical leaders on the process, facilitates completion and approval of documents and assures that documents are stored and available. Collaborates with other policy and procedure system owners to eliminate duplication or gaps and to manage overlap. Functions as an expert in patient safety, especially as related to incorporating safety behaviors for error prevention into documents.

The hours can be flexible, including some ability to work from home

Thursday, July 1, 2010

Spotlight Job w/Dupont

Dupont -- Retail Account Mgr, Work from home w/ travel Columbia SC area, company vehicle provided
https://dupontimpl.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=59162&src=JB-202

Channel Combo Consultant-8207100611
Description
DuPont is a global Fortune 100 company, operating in 70 countries today. We are looking for people who have a passion for delivering innovative, sustainable solutions that meet our customer needs for a better, healthier, safer life.

DuPont offers an exciting place to work where thousands of innovations are introduced every year. You will have opportunities for growth through involvement in various dynamic industries from high-tech to high-performance; including agriculture, nutrition, electronics, communications, safety and protection, home and construction, transportation, and apparel.

At DuPont, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join DuPont and discover The miracles of science™.

Interested candidate must work from a home-based office and live in (or be willing to move to) Columbia, S.C.

The Retail Account Manager will conduct sales calls, training sessions, service calls and entertainment functions/events with agricultural retailers, distributors, crop consultants, and other influencers, such as University and Extension personnel, for the purpose of selling DuPont Crop Protection products and service offerings. The sales territory is comprised of SC & Western NC. Main crop markets include cereals, corn, soybeans, wheat, cotton, tobacco, various veggies, & tree fruits sales potential for DuPont Crop Protection products is $7 million per year.

The primary objectives for this territory over the next 3 years will be to:
1) Maintain existing business revenue with current products

2) prepare to successfully introduce new DuPont Crop Protection products

3) identify new market opportunities.

Extensive travel for customer interaction is required, typically three plus weeks per month, including some overnight travel. Most travel will be driving via provided company vehicle, 250 or more miles per day is typical.
Qualifications

• Minimum of three years sales experience, preferably in agriculture

• Strong agricultural technical expertise

• Business background/acumen and strong customer focus

• Excellent planning and organizational skills

• Aptitude to effectively work with others as a contributing member of a high performance sales team

• Demonstrated leadership ability

• Ability to sell/influence/negotiate with customers

• Demonstrated coaching and teaching skills

• Good interpersonal skills and sensitivity/respect for peoples' differences

• Ability to effectively network with both internal and external partners

• Self motivated; effective performance with minimal supervision

• Excellent written and oral communication skills

• Demonstrated knowledge and value for safety, ethics and environmental stewardship

• Proficient in computer use (E-Mail, Word, Excel, PowerPoint, etc.), and working from a home-based office

Core Competencies - Analysis And Judgment - Build Sustainable Customer Relationships - Business Acumen - Communicating With Impact - Embracing Change -Engagement - Innovation - Managing For Productivity - Teamwork/Collaboration.

Job Channel Combo Consultant

Primary LocationNorth America-USA-Delaware-WILMINGTON-CHESTNUT RUN PLAZA [DUPONT](1890)

Organization DUPONT CO(2350)

Schedule Full-time

Education Level Bachelor's Degree (±16 years)

Shift Day Job

Employee Status Regular

Travel Yes, 75% of the time